Kent Auto Body Experts – Terms and Conditions

Effective Date: September 26, 2026

Welcome to Kent Auto Body Experts (“Company,” “we,” “our,” or “us”), operated by
San Diego Store LLC. These Terms and Conditions (“Terms”) govern your use of our
website located at
https://kentautobody.com
and any services requested through the website.

By accessing or using this website, you agree to comply with and be bound by these
Terms. If you do not agree with these Terms, please do not use this website.

1. Use of Website

You agree to use this website only for lawful purposes and in accordance with these
Terms. You agree not to:

• Use the website in any way that violates applicable laws or regulations;
• Attempt to gain unauthorized access to any portion of the website or related systems;
• Interfere with the operation or security of the website;
• Upload or transmit malicious code, spam, or harmful material;
• Use the website for fraudulent or misleading purposes.

We reserve the right to suspend or terminate access to users who violate these Terms.

2. Services

Kent Auto Body Experts provides collision and auto body services including, but not limited to:

• Collision and structural repair;
• Auto body painting and refinishing;
• Damage assessments and insurance claim assistance.

All services are subject to availability and may change without notice.

Quotes provided through the website, phone, email, or social media are preliminary
estimates only and may change following an in-person inspection or disassembly of the vehicle.

Services are performed at our Kent, Washington location. Website inquiries do not
authorize repairs; repair authorization and applicable charges are addressed in a separate
customer agreement.

3. Appointments and Payments

Appointments may require deposits depending on the requested service.

You agree to provide accurate billing and contact information. Failure to pay amounts
properly due may result in cancellation of appointments or refusal of future services,
subject to applicable law and the signed customer agreement.

Accepted payment methods may include cash, credit/debit cards, electronic payments,
or other methods we make available. Any applicable payment fee will be disclosed before payment.

4. Cancellations and Refunds

Customers are encouraged to provide advance notice to cancel or reschedule appointments
whenever possible.

Any deposit, inspection, disassembly, or storage charges are governed by the signed customer
agreement and applicable law.

Refund requests for completed services will be evaluated under the applicable written
agreement and law.

Warranty claims, if applicable, must follow our warranty inspection process.

5. Warranty Disclaimer

Any warranty for collision repair, paintwork, parts, or related services is limited to the
specific written warranty terms provided at the time of service.

Warranty coverage may not apply to:

• Customer misuse or neglect;
• Damage caused by later accidents or third parties;
• Improper care after repair;
• Normal wear and tear;
• Customer-supplied or used parts, as stated in the written repair agreement.

Nothing on this website replaces any warranty or consumer rights required by applicable law.

6. Intellectual Property

All content on this website, including logos, text, graphics, photos, videos, branding,
and design elements, is the property of Kent Auto Body Experts or its licensors and may
not be copied, reproduced, or distributed without written permission.

7. Limitation of Liability

To the fullest extent permitted by law, Kent Auto Body Experts shall not be liable for
indirect, incidental, special, or consequential damages resulting from:

• Use of this website;
• Inability to access the website;
• Website interruptions;
• Errors or inaccuracies on the website.

This website provision does not limit liability for vehicle repair services or other
liabilities that cannot be limited under applicable law. Any service-related rights and
obligations are governed by the signed customer agreement and applicable law.

8. Third-Party Links

This website may contain links to third-party websites or services. We are not responsible for the
content, policies, or practices of any third-party websites.

9. Privacy

Your use of this website is also governed by our Privacy Policy below.

Please review that policy for information about the collection and use of information through
the website.

10. SMS Communications and Consent

If you provide your mobile phone number and request or agree to receive text messages,
Kent Auto Body Experts may send messages related to your inquiry or service. Promotional
messages are sent only where we have the required consent.

These messages may include:

• Appointment reminders and confirmations;
• Service updates and notifications;
• Customer support communications;
• Estimate and quote follow-ups;
• Billing notifications;
• Promotional offers and marketing messages if separately authorized.

Message frequency may vary with your request, repair, and communication preferences.

Message and data rates may apply depending on your mobile carrier plan.

You can opt out of SMS communications at any time by replying
STOP to a message. For assistance, reply
HELP or contact us directly.

Consent to receive promotional SMS messages is not a condition of purchase.

We do not sell or share your mobile information with third parties or affiliates for
their marketing purposes.

11. Privacy of Customer Information

Kent Auto Body Experts respects your privacy and is committed to protecting customer information.

Information collected through the website may include:

• Name;
• Phone number;
• Email address;
• Vehicle information and photos you submit;
• Appointment and service request details.

We use this information to respond to inquiries, provide services and customer support,
schedule appointments, process billing, and communicate with you.

We implement reasonable safeguards to protect submitted information.

We do not sell or share customer information, including mobile phone numbers, with
third parties or affiliates for their marketing purposes. We may use service providers
as described in the Privacy Policy.

12. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the
State of Washington, without regard to conflict of law principles.

Any disputes arising solely from use of this website shall be brought in courts with
jurisdiction in Washington, except where applicable law requires otherwise.

13. Changes to Terms

We reserve the right to update or modify these Terms at any time.

Changes become effective upon posting to the website, unless otherwise stated.

Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

14. Contact Information

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Privacy Policy

Effective Date: September 26, 2026

Kent Auto Body Experts, operated by San Diego Store LLC, respects your privacy and
is committed to protecting your personal information.

1. Information We Collect

We may collect the following information when you contact us or use our website:

• Name;
• Phone number;
• Email address;
• Vehicle information and photos you submit;
• Service request details;
• Browser and device information.

2. How We Use Information

We use collected information to:

• Provide customer support;
• Respond to service requests;
• Send appointment and service-related messages;
• Improve our website and services;
• Send promotional communications where permitted.

3. SMS Privacy

Mobile information will not be shared with third parties or affiliates for their
marketing or promotional purposes.

4. Cookies and Analytics

Our website may use cookies, analytics tools, and similar technologies to improve
website functionality and analyze traffic.

5. Data Security

We implement reasonable security measures designed to protect submitted information.

6. Third-Party Services

We may use third-party providers for website hosting, analytics, communications, or
operational support. These providers may process information on our behalf to deliver
those services.

7. Your Rights

You may contact us to request access to, correction of, or deletion of your personal
information where applicable by law.

8. Contact Information